Frequently Asked Questions

What should I do if the service provider is late or if I am not satisfied with the service? Do I will have a refund?

No you will not have a refund but you can go to the website and report the service provider. We will take the necessary measures.

Can the service provider and I share our number each other?

No you can’t. All communications must be made exclusively on the website.

Do you accommodate late customer?

Please respect all of our service provider. We pride ourselves on providing service to all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running late, the service provider is free to leave your house and your payment will not be refunded.

What is your cancellation policy?

We ask that you notify us in advance (preferably 1hour) to change or cancel appointments without penalty. Without notice, we will charge a fee of 100% of the price of the cancelled service.We thank you in advance for your cooperation and understanding.

Can I pay the provider directly for extra services while he or she is in my home?

No you can’t. You have to book all your service needed in advance on the website

What can I expect from my service provider?

Your service provider will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. She or he will let you know what to expect, and will find out if you have any special needs or concerns.

How do I schedule an appointment?

You can schedule your appointment ONLY online. Reservations for your appointment are held with a credit or a debit card.

What are your hours?

24/7

Do you guarantee your services?

YES! Our unconditional guarantee is that you receive the best service ever.